Refund and Returns Policy for LockDanaGuard

Effective Date: December 10, 2024

Thank you for shopping at LockDanaGuard! We strive to provide you with the highest quality products and an excellent shopping experience. However, if you are not completely satisfied with your purchase, our Refund and Returns Policy outlines how we handle returns, refunds, and exchanges.

1. Return Eligibility

We want you to be satisfied with your purchase. If for any reason you are not happy with the items you purchased, we offer returns within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The product must be in the same condition as when you received it.
  • You must have a proof of purchase, such as a receipt or order confirmation.

2. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@lockdanaguard.com or call (864) 446-3472 to request a return authorization.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return the product.
  3. Shipping the Return: You are responsible for the return shipping costs, unless the item is defective or incorrect.
  4. Packaging: Pack the item securely to prevent any damage during transit. Include the RA number, proof of purchase, and the item in its original condition.

3. Refund Process

Once we receive your return and inspect the product, we will notify you about the approval or rejection of your refund. If your return is approved, a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., a defective item or incorrect order).

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same procedure as for returns. Once we receive your returned item, we will send the replacement product to you as quickly as possible. If there is a price difference, you will be responsible for paying any additional charges.

5. Non-Returnable Items

Certain items cannot be returned or refunded. These include:

  • Customized products: Any items that have been personalized or customized.
  • Sale items: Clearance or final sale items marked as non-returnable.
  • Gift cards: These are non-refundable and non-returnable.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@lockdanaguard.com or (864) 446-3472. We will offer you a full refund or send you a replacement item. Please include photos of the damage or defect to expedite the process.

7. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please first check your bank or credit card statement for any pending transactions. If you still have not received your refund, contact us at info@lockdanaguard.com, and we will assist you in resolving the issue.

8. Contact Us

If you have any questions regarding our return or refund policies, please contact us: